Refund Policy

By agreeing to use the Global Connect and/or initiating a request for service(s) on the Global Connect , you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Global Connect .
Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, return and refund of an order for services on the Global Connect . Every time you wish to use the Global Connect , please check the Policy to ensure you understand the terms and conditions that apply at that time.

Cancellation of Products

You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery”. Orders cannot be canceled once the package is “Out for Delivery”. You can track your order under ‘My Order’ section of your account on Platform or via link send to your email id.
In case you change your mind in relation to a particular order of the Product(s), you may cancel the placed purchase order on Platform under “My Orders” section of your account.
Upon receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”. You will receive an email as soon as the cancellation is accepted and the amount paid towards the partial/full order will be refunded to you within 3-7 (three to seven) business days from the date of acceptance of cancellation request. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account which can be used for subsequent purchases. All refunds, except for refund to store credit account, shall be subject to our discretion, applicable policies and charges of the User’s bank/financial institution.
We reserve the right to cancel your bulk orders placed on the Platform. To avoid such cancellations and/or for bulk orders, please visit our Corporate Inquiry section .